Career History

 

Hatchuri Marketing

Director of Client Delivery & Operations
Jacksonville, FL | 08/2023 – Present

Owned full portfolio delivery, governance, retention, and execution reliability across branding, web, SEO, and performance engagements.

Delivery Governance & Operating Systems

• Designed and enforced structured delivery governance including communication cadence, QA checkpoints, reporting frameworks, and scope controls

• Built standardized lifecycle processes across branding, web, SEO, and performance engagements

• Installed escalation pathways to reduce unmanaged risk exposure

• Implemented KPI scorecards tracking timeline adherence, satisfaction, error rates, and retention

Client Retention & Revenue Protection

• Held full accountability for client retention, sustaining 90%+ renewal rate across multi-client portfolio

• Served as final escalation owner for at-risk accounts

• Expanded engagements through structured execution reliability and trust

Performance & Measurable Outcomes

• Delivered 625% organic traffic growth for clients

• Moved multiple clients from unranked to Top 10 search positions

• Integrated AI-assisted workflows into delivery model without disrupting governance or execution reliability

---

DELI

COO & Head of Product
Jacksonville, FL | 01/2022 – 01/2024

Built the operational backbone of an AI-driven real estate startup while directing cross-functional execution.

Operational Architecture

• Owned end-to-end operating model design including financial forecasting, resource allocation, and delivery governance

• Held operational accountability across product, engineering, and go-to-market functions under capital constraints

• Developed 3-year financial models and resource allocation forecasts

• Installed documentation standards and analytics dashboards for executive visibility

Cross-Functional Leadership

• Directed 10-person team across product, engineering, UX, and operations

• Set sprint cadence, accountability standards, and reporting structures

• Aligned technical delivery with executive and investor expectations

Capital & Executive Communication

• Developed investor materials and financial projections

• Contributed to $600K seed raise within one year

• Balanced burn rate, hiring velocity, and roadmap commitments to protect runway

---

The Hatchery Consulting Group

Consultant / Partner
Seattle, WA | 09/2016 – 03/2021

Owned delivery execution and stakeholder alignment across complex, multi-month innovation engagements.

• Designed and executed structured innovation programs across corporate and startup environments

• Delivered 6-month Premera Blue Cross Innovation Lab engagement across 3 campuses (2,500–3,000 employees)

• Built governance and reporting systems aligning leadership and frontline teams

• Managed board-visible programs requiring disciplined communication and measurable outcomes

---

James Weldon Johnson Park

Executive Director
Jacksonville, FL | 09/2014 – 08/2016

Served as inaugural Executive Director for major public redevelopment effort.

• Held full P&L accountability for $800K annual operating budget

• Exceeded fundraising goals by 126%, generating $1.13M

• Installed financial reporting and governance systems aligned with board oversight

• Increased onsite visitation by 276% through structured operational plan

• Recruited and managed Board of Directors

---

One Spark

Director, Operations & Finance
Jacksonville, FL | 03/2012 – 09/2014

Built operating infrastructure for internationally recognized innovation and crowdfunding platform.

• Directed operational systems supporting 130,000 attendees in Year 1 and 260,000 in Year 2

• Held operational and financial accountability for $2M+ annual P&L

• Coordinated audit and reconciliation of $350K annual crowdfunding payouts with zero compliance issues

• Launched and oversaw three commercial offices and international expansion office in Berlin

---

Education

Master of Business Administration
Cal Poly Humboldt

Bachelor of Arts, Religious Studies
Cal Poly Humboldt

Download Full Resume